FREQUENTLY ASKED QUESTIONS
For Artists Interested in Joining:
HOW DO I STOCK IN SDX?
In order to stock at SDX, please visit the Join Us page of this website and follow the instructions. You will need to email us information about and examples of your work. You will also need to specify whether you would like to stock your products in our Edinburgh or Glasgow shop, or both!
In order to stock your products at SDX, you pay rent for your space on a monthly basis. This is the only cost associated with stocking your products at SDX; we do not take commission from your sales. Your monthly rent pays for the upkeep of the space, the administration of SDX, and the labour of the staff who sell your products.
Rental fees vary based on the size of the display space you need. When you apply for a space, the staff will be able to advise you as to the current rental fees for the space you’d like.
Social enterprises are subject to lower rental fees; please email us for more details.
HOW MUCH DOES IT COST?
DO YOU CHARGE COMMISSION?
No, we do not charge any commission at SDX. The only cost associated with selling your products at SDX is the rental charge due up front. You receive nearly* 100% of the money that you make through sales at SDX. *The credit/debit card companies take 1.4% of any transactions made by card, which is why we encourage customers to pay by cash.
From May through September we offer one-month rolling contracts. However, because the holiday season is always busy, from October through April we require artists to take a six-month contract. This is so that artists do not just join us for November and December (generally busy months) then leave in January, which would hurt the shop and be unfair to their fellow artists at SDX.
HOW LONG IS THE CONTRACT?
For Current SDX Artists:
WHEN DO I GET PAID?
On the 1st of the month we send you a list of your sales for the previous month. You will be paid on the 10th of the month for your sales in the previous month.
First, you send us a stocklist with details of the products you will be stocking, including their price (a template will be sent to you when you join). Once we receive your stock list, we print out your bar codes. Next, you set up an appointment with us (appointments are available Mon-Fri 12-4pm and Sundays 12-2pm). Please note that we need to receive your stocklist at least two weeks in advance of your appointment. On the day of your appointment, you bring your stock into the shop, apply the bar codes, and set up your display.
HOW DOES SDX PROCESS MY STOCK?
WHY DO I NEED TO SEND MY STOCKLIST TWO WEEKS IN ADVANCE OF MY APPOINTMENT?
With over 300 artists between our two shops, it’s important that we have enough time to process all of the new stock. This two week period allows us to ensure your new barcodes are working smoothly and everything is ready for your appointment.
If you are unable to make it to the store to restock in person you can always send your stock to us. You must send a barcode list ahead of your delivery. Once we have received your stock the store team will process the delivery and put your products on display. We do ask that whenever possible participants make sure that their stock has been labelled with the correct barcodes before being delivered to the store. Please note that deliveries can take up to 14 days for the store team to process.
I LIVE FAR FROM THE STORES. CAN I RESTOCK BY POST?
WHO TAKES CARE OF MY STAND?
Our store teams keep track of sales and replenish stock on a daily basis. We work to ensure that your stand is always well-stocked and tidy. However, do bear in mind that because we have a very high volume of participants, it is ultimately the responsibility of the artist to make sure that their space is well-stocked and cared for. Please contact us if you have any questions about this.
Because we work with 300 artists, we’re not able to take photos of your stand to send you. Instead, please monitor your sales when we send you your sales reports on the 1st of each month to determine when you need to restock. We will also do our best to email you when your stock is running low.
CAN YOU SEND ME A PHOTO
OF MY STAND?
CAN I OFFER SALES
ON MY PRODUCTS?
Yes, you can offer a variety of promotions on your work. You can also increase or decrease prices to reflect how products are selling in store. Please email the store staff for more information on how to do this.
We work to curate a wide range of styles, designs, and products within SDX so that artists are not diluting each others' sales with very similar products. If you are concerned that plagiarism is occurring within SDX, please let us know. We handle these cases on an individual basis.
ANOTHER SDX ARTIST IS USING A VERY SIMILAR SAME DESIGN TO MINE. WHAT CAN I DO ABOUT IT?
CAN I USE IMAGES OF FAMOUS PEOPLE OR PLACES?
Each individual artist is responsible for following copyright law. If you have any questions or concerns about whether your work is copyright compliant, please directly contact Trading Standards.
The online shop functions slightly differently to the physical stores. There's no cost to joining and no monthly fee to having your products stocked online with us; we just take a 20% commission any time you make a sale. We promote the online shop through our social media and website and can direct customers to your online listings if they can't find a product in store. We're accepting listings on a rolling basis, so there's no deadline to joining. In order to stock your work in our online shop, you need to be stocking your work in at least one of our physical stores. To join or for more information, please email our online shop team email@example.com
HOW DO I GET ONTO
THE ONLINE SHOP?
HOW DO I GET MY BUSINESS SHARED ON SOCIAL MEDIA?
We do our best to share all SDX artists’ work on our social media channels. However, it makes it much easier for us to share your work if you tag us in your posts and use the hashtag #scottishdesignexchange. Our social media channels are @scottishdesignexchange on Facebook and Instagram, and @scotdesignex on Twitter. You can also help us promote your work by participate in our blog call out and be our featured Maker of the week. These are sent out throughout the year.
The best way to get in touch with us is by emailing our store teams, Edinburgh - firstname.lastname@example.org or Glasgow - email@example.com. They will be able to reply to your query or pass you on to the relevant person. You can also call us directly during business hours if your query is urgent, but we prefer that you email us.
WHO DO I CONTACT WITH QUESTIONS?
WHAT IF I WANT TO LEAVE SDX?
Once you sign a contract, we have agreed to pay rent for the duration of that contract. After that point, please give us two weeks notice if you wish to leave SDX.