Frequently Asked Questions

NEW ARTISTS 

HOW DO I STOCK IN SDX?

In order to stock at SDX, please fill out the form on this website and provide all information required. You will need to specify whether you would like to stock your products in our Edinburgh Ocean Terminal shop, our Glasgow Buchanan St. Galleries shop, or both.

In order to stock your products at SDX, you pay rent for your space on a monthly basis. This is the only cost associated with stocking your products at SDX; we do not take commission from your sales. Your monthly rent pays for the upkeep of the space, the administration of SDX, and the labour of the staff who sell your products.

Rental fees vary based on the size of the display space you need. Details of the rental space options are available in the Consignment Agreement Form.  

Social enterprises are subject to lower rental fees; please email us for more details.

 

HOW MUCH DOES IT COST?

DO YOU CHARGE COMMISSION ?

No, we do not charge any commission at SDX. The only cost associated with selling your products at SDX is the rental charge due up front. You receive nearly* 100% of the money that you make through sales at SDX. *The card companies take 1.4% of any transactions made by card, which is why we encourage customers to pay by cash.

From May through September we offer one-month contracts. However, because the festival season is always busy, from October through April we require artists to take a six-month contract.

HOW LONG IS THE CONTRACT?

CURRENT ARTISTS 

WHEN DO I GET PAID?

On the 1st of the month we send you a list of your sales for the previous month. You will be paid on the 10th of the month for your sales in the previous month.

First, you send us a stocklist with details of the products you will be stocking, including their price (a template will be sent to you when you join). Once we receive your stock list, we print out your bar codes. Next, you set up an appointment with us (appointments are available Sun-Fri 12:00-4:00pm). On the day of your appointment, you bring your stock into the shop, apply the bar codes, and set up your display. *Please note that we need to receive your stocklist at least two weeks in advance of your appointment.

 

HOW DOES SDX PROCESS MY STOCK?

WHY DO I NEED TO SEND MY STOCKLIST TWO WEEKS IN ADVANCE OF MY APPOINTMENT?

With over 300 artists between our two shops, it’s important that we have enough time to process all of the new stock. This two week period allows us to ensure your new barcodes are working smoothly and everything is ready for your appointment.

Because we work with 300 artists, we’re not able to take photos of your stand to send you. Instead, please monitor your sales when we send you your sales reports on the 1st of each month to determine when you need to restock. We will also do our best to email you when your stock is running low.

CAN YOU SEND ME A PHOTO OF MY STAND?

CAN I USE IMAGES OF FAMOUS PEOPLE, FAMOUS PLACES?

Each individual artist is responsible for following copyright law. If you have any questions or concerns about whether your work is copyright compliant, please directly contact Trading Standards.

If you are concerned that plagiarism is occurring within SDX, please let us know. We handle these cases on an individual basis.

AN ARTIST IS USING A VERY SIMILAR OR EXACTLY THE SAME DESIGN AS ME, WHAT CAN I DO ABOUT IT?

HOW DO I GET MY BUSINESS SHARED ON SOCIAL MEDIA?

We do our best to share all SDX artists’ work on our social media channels. However, it makes it much easier for us to share your work if you tag us in your posts and use the hashtag #scottishdesignexchange. Our social media channels are @scottishdesignexchange on Facebook and Instagram, and @scotdesignex on Twitter.

The online shop functions slightly differently to the physical stores. There's no cost to joining and no monthly fee to having your products stocked online with us; we just take a 20% commission any time you make a sale. We promote the online shop through our social media and website and can direct customers to your online listings if they can't find a product in store. We're accepting listings on a rolling basis, so there's no deadline to joining. To join or for more information, please email our online shop administrator, Katie Ailes (Katie@sdx.scot).

HOW DO I GET ONTO THE ONLINE SHOP?

HOW DO I CONTACT FINANCE?

Christine works part-time managing our finances; you can contact her at finance@sdx.scot.

We expect a certain standard of product in our stores. If we notice anything that may not abide by trading standards, we will contact you with our concerns.

WHAT DO I DO IF SDX CONTACTS ME ABOUT THE QUALITY OR RULES SET BY TRADING STANDARDS?

WHAT IF I WANT TO LEAVE SDX?

Once you sign a contract, we have agreed to pay rent for the duration of that contract. After that point, please give us two weeks notice if you wish to leave SDX.

If you have any questions, please see the consignment agreement for more details or contact us